Service and spare parts
by Zeppelin Marine
Zeppelin Ukraine has been successfully operating in the Ukrainian market for over 20 years. We gained extensive experience in after-sales service, as well as in developing and improving our production facilities and staff qualification. We grow and develop together with you and for you. Zeppelin We Create Solutions
Warranty support
The Caterpillar warranty is a legal Caterpillar obligation to provide the customer, through its dealers, with the protection of materials and workmanship of equipment/spare parts for a specified period or time of product use. Warranty repair is the process of restoring a product to a working condition by repairing/replacing defective spare parts.
Order service
Liability of the parties
The sales and use process for Caterpillar products involves three parties: manufacturer, dealer, and customer.
Caterpillar’s responsibility as a manufacturer
- Providing support for warranty obligations
- Initiation of improving product quality and reliability
Dealer liability
- Sale of products within the limits of design capacity and intended use
- Familiarization of the client with the rules of operation and maintenance
- Providing Caterpillar troubleshooting or damage reports
- Maintenance of warranty processes and documentation
Customer liability
- Proper use of the product within the limits of design capacity and intended use
- Prompt reporting of the problem to the dealer
- Providing access to technology for routine maintenance and repairs under equipment improvement programs
- Fuel, oil servicing, adjusting, usage and maintenance as instructed by the dealer and as recommended in the Caterpillar user manual, including the operation and maintenance manual.
After-sales service
The service division of the Zeppelin Ukraine Power System Department has extensive experience in the installation and maintenance of equipment on the territory of Ukraine.
Our main goal is providing partners with high quality services, providing qualified and comprehensive assistance. Cooperation between customers and our service department is based on close and mutually beneficial partnerships, which, in our opinion, are key both today and in the long term perspective.
Benefits of after-sales service
by Zeppelin Marine
01 / All-level support
Using world standards of organization and quality of Caterpillar service, our all-level support system will help to solve any problem in the shortest possible time. The operations control center works twenty-four seven.
02 / Qualified experts
Our specialists are regularly trained and certified at the world’s leading Caterpillar training centers.
03 / Mobile service teams
Mobile service teams are located in all country regions, which allows us to quickly and efficiently resolve issues of warranty and post-warranty service.
04 / Modern equipment
Today, we are equipped with the most modern diagnostic equipment and tools that allow you to instantly and accurately determine the locations of malfunctions, as well as prevent them.
CVA service contracts
Zeppelin Marine offers 3 types of Customer Value Agreement (CVA), which are a common product of the dealer and the manufacturer!
Your benefits
- Effective planning of maintenance costs for power equipment.
- Achieving the optimal cost per kilowatt-hour.
- Guaranteed return on investment in the energy center.
Fixed cost of spare parts and tools
- Original spare parts for your equipment
- 100% quality guarantee from the manufacturer
- Planning costs for spare parts and tools for up to 5 years
- Advisory support of the Client during the entire term of the Agreement
Guaranteed cost of a moto-hour
- Premium service from Zeppelin Marine
- Planning the prime cost of electricity and heat
- Technical support 24/7
- The minimum number of service personnel from your side
Guaranteed investment
- Financial responsibility of Zeppelin Marine for achieving target indicators
- Ensuring the ratio of technical readiness of service
- Equipment payback period guarantee
- The minimum number of service personnel from your side
Spare parts and consumables
Thanks to our well-established warehouse network, we sell and supply original Caterpillar spare parts for the entire range of Caterpillar equipment. All parts are delivered to the right places in the shortest possible time. Zeppelin Ukraine has established, in addition to equipment sales network, customer services throughout Ukraine in big cities. Customer service workers are always ready to help with the selection of spare parts, as well as provide comprehensive assistance to customers when ordering products.
Shedules Oil Sampling (S•O•S)
During the operation of any equipment, there is a gradual wear-out of its assemblies and components. It is important to anticipate the problems that arise and prevent the failure of the machine or one of the units, as well as the loss of working time and the cost of expensive repairs.
We have a solution!
Sampling of operating fluids at regular intervals and their subsequent analysis. It helps to identify potential problems in advance, thereby reducing the risks of equipment breakdown and downtime, and reducing repair costs.
Sampling
Oils analysis
Report. Deviation analysis
Troubleshooting
Reducing costs
Customers of this service have access to the SOS Analysis Results Management System.
After the analysis is completed, the results are automatically appear on the portal, you receive an e-mail notification and, if necessary, an SMS notification.
Operating procedure
01 / Submit a request
02 / Receive invoice and instructions
03 / Pay the bill
04 / Submitting samples
05 / Get results
Cat® Marine Asset Intelligence
Cat® Asset Intelligence software provides professional, automated system analysis based on data from nearly 40 million marine engine hours.
Along with analysis and advice on engine performance, the system also provides its users with even more flexible functions such as engine condition, fuel consumption, performance and safety.
MAI covers a wide range of applications as it monitors both Cat® diesel engines and other parts and systems.
Cat® Marine Asset Intelligence Modules
Vessel Edition (VE)
An on-board module connects to the appropriate on-board devices and sensors, analyses data in real time. The ship’s crew receives reliable data on the condition of the ship at any time. All data can also be collected and sent to land.
Shore Edition (SE)
Land based module provides assessment and analysis for optimized operation and maintenance to managers and service experts.
Fleet Advisor
Provides analysis and advice from an expert. This supports the customer in cost optimization/efficiency, human and equipment safety to reduce downtime. Fleet Advisor provides technical and commercial support on an ongoing basis, depending on the required volume.
Need help? Our specialists will advise you!
